We are here to make your journey smooth and stress-free. For any enquiries, please feel free to email us directly or fill out the form. Our friendly team will get back to you shortly to assist with your booking or answer any questions you may have. Whether you need airport transfers, wedding transport, or private tours, we’re ready to provide a first-class experience.
Tel: 0447 887 297
Email: info@perthchauffeurhire.com.au
At Perth Chauffeur Hire, we welcome and encourage all forms of feedback, including complaints, compliments, and general comments. Your feedback is invaluable in helping us improve our services and enhance your experience.
We offer multiple ways for you to share your feedback:
Perth Chauffeur Hire is committed to providing an accessible, fair, and transparent complaints handling process. We work collaboratively with our clients to drive continuous improvements in our business operations, services, and overall customer experience.
Our approach to handling feedback and complaints is guided by the following key principles:
Our goal is to design services that meet the current and future needs of our clients. We leverage feedback to improve our processes and services, ensuring a positive customer experience. By embedding a strong feedback culture, we aim to maintain a service that exceeds customer expectations and builds long-term trust and satisfaction.
If you have any feedback or suggestions, we invite you to reach out to us using the contact information provided above. Your voice matters, and we are committed to listening, learning, and delivering excellence.
Perth Chauffeur Hire is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone, email, via our website www.perthchauffeurhire.com.au and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Your Personal Information may be disclosed in a few circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Perth Chauffeur Hire will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
If you have any queries or complaints about our Privacy Policy, please contact us at:
We offer multiple ways for you to share your feedback:
