Contact

Perth Chauffeur Hire welcomes and encourages all feedback, including complaints, compliments and comments.

You can contact us via the following.

Email: info@perthchauffeurhire.com.au
Phone: 0447 887 297
Mail: The Manager, 18 Dunlap Avenue, Success, WA 6164

Policy Statement
Perth Chauffeur Hire is committed to an accessible, fair and equitable complaints handling process where we work together with our clients to drive business decisions and improvements.

Principles
We will:

• Recognise client feedback as opportunities to build knowledge and to continually improve processes and services.
• Promptly acknowledge and resolve complaints from clients who are dissatisfied with our service.
• Provide complaint mechanisms which are accessible and flexible to meet the needs of all our clients.
• Provide accessible, transparent and accountable processes.
• Address each complaint in a sensitive, equitable, fair and unbiased manner.
• Build a culture of customer service excellence, through leadership, knowledge, empowerment, skills and processes.
• Proactively seek feedback and suggestions for improvement.

Objectives
We will design our services to meet current and future needs of our clients and use any feedback to help improve processes and services to provide a positive customer experience.