General Terms and Conditions of Hire
The Contractors standard ‘terms and conditions’ of hire apply to all Client bookings. The Client hereby accepts these terms and conditions on behalf of their guests.
1. Alcohol: While it is legal in WA for adults to consume alcohol while travelling in a licensed Charter Vehicle, it is subject to your driver explicitly approving it. You must ask BEFORE the travel booking day. Spillages are regarded as damage. Major spillages can result in termination of travel without refund.
2. No Food, Smoking or Vaping: No food or chewing gum is permitted in our vehicles. Strictly no take-away food, even in unopened containers or bags. Wedding food by prior arrangement. Smoking or vaping is not permitted in, or around our vehicles and their drivers.
3. Damage: Clients are liable for any damage caused to our vehicles either by the client themselves or a member of their travelling party. For wine, champagne, premix or beer, the minimum cleaning fee is AUD$250. For damage involving cosmetics or chewing gum the minimum cleaning fee is A$750. For damage involving bodily fluids, vomit, or blood the minimum cleaning fee is AUD$1500. The cigarette smoke deodorisation fee is AUD$500 per car. The cost of replacement vehicle parts such as carpets, mats or plastics, is always in addition to any cleaning fees.
4. Guest Behaviour: We reserve the right to not transport any individual who we consider to be under the influence of alcohol or displaying concerning behaviour. At the driver’s sole discretion. We reserve the right to withdraw all vehicles immediately under these circumstances with no refunds.
5. Customer Delays: If an appointment should go over the time stated in the booking due to customer-triggered delays, overtime fees may apply. This is to discourage conflicts with other customer bookings and to respect our driver’s availability.
6. Airport Arrival Delays: Where possible, our drivers track inbound flights and arrive shortly after the flights actual landing. Your transfer estimate includes some FREE waiting time (Domestic 30 mins; International 60 mins). This covers only airport-triggered delays (gate busy, baggage collection, lost baggage). It’s calculated from the published time of landing. After this, we may charge overtime at $1.10 per minute (per car), unless specified otherwise on your booking/contract.
7. Grace Period: Our aim is to arrive in advance of the agreed time (except for airport collections). Occasionally, events outside our control cause delays. Provided we arrive within 5 minutes of the scheduled pick-up time, it’s deemed acceptable and within the terms of our agreement. If practical, we will try to extend your booking period to make up for any delay. Beyond the grace period, we can refund payments or offer a gift voucher, at our discretion. HOTEL CLIENT bookings generally require the vehicle to be in position 5 minutes before the agreed pickup time. International flight arrivals are an exception due to customs delays, so vehicles arrive 20 minutes after touchdown.
8. Deposits: A non-refundable booking fee of either 30% of the total, or A$200 for weddings and special events may be requested to confirm a booking.
9. Cancellations: Any cancellation must be made in writing or email and acknowledged by Perth Chauffeur Hire. The date on which the request to cancel is received by Perth Chauffeur Hire, and the booking event type, will determine the refund:
(a) Charters: Cancellations 24 hours or more before departure will receive no charge.
(b) Weddings: Cancellations within 1 month of your wedding date, there is NO refund, and the full balance is due. Booking fees (deposits) are not refundable at any stage.
(c) Tours: Cancellations 48 hours or more before tour departure receive the full amount paid, less any upfront or out of pocket expenses.
10. Payment Terms: Weddings and large bookings will require full payment 30 days before the event.
11. Surcharges: Additional fees may apply on public holidays, and for transfers between 12:00am – 5:59am.
12. Merchant Fees: There may be additional processing fees for credit cards and debit cards.
13. Administration Fees: Changes to booking dates, times and vehicle specification may incur an administration fee of $30 unless specified otherwise agreed.
14: Additional Fees: Any additional charges for delays, overtime, administration, surcharges, cleaning, or damage may be automatically charged to your credit card and you hereby agree to this.
15. Payment Default: In the event of a payment default we shall engage a debt collection agency and/or law firm. Any commissions and legal costs will be added to the amount outstanding and form part of the debt. We reserve the right to charge an additional 2.5% admin fee on the cumulative balance, per week overdue.
16. Maximum Passengers: The maximum number of passengers in our vehicles is typically determined by the number of seatbelts. The ‘comfortable’ limit may be less. Luggage may also reduce passenger limits such as during airport and cruise line transfers.
17. Luggage: All luggage must be safely stowed and strapped in the rear cargo area. Luggage cannot be carried in the passenger space. Large objects like surfboards, and snow boards can be accommodated in a trailer at additional cost.
18. Social Media: We reserve the right to use photos and video of our clients during bookings for social media promotion. Clients are welcome to explicitly opt-out via email. We can remove/hide any items that you request. HOTEL CLIENTS are exempt. No social media use is permitted without permission.
19. Unforeseen Circumstances: We cannot assume responsibility for any unforeseen circumstances beyond our control such as traffic, weather, illness, vehicle breakdown, emergency, etc.. Should your requested vehicle be unavailable on the day, we reserve the right to substitute a similar vehicle.
20. Limits of Liabilities: In all cases, Perth Chauffeur Hire, it’s owners, operators and chauffeurs’ maximum liability shall be limited to a full refund of monies paid for the contracted transfer in question. We will take due care, but no liability will be assumed beyond consumer laws in WA. You agree not to claim for liquidated damages, consequential loss or for any other eventuality.